Our Stock Size is Medium which is 22.5 inches, and we have the combs and elastic band or adjustable straps inside.
If you need small cap which is 21.5 inches, please leave notes in your order, it will takes 1-2 working days to change cap size.
For the large cap which is 23.5 inches, please contact our customer service to check the processing time.

Our hair is top grade virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair. It is Brazilian hair.

They are different from the lace size.

13x4 and 13x6 wigs are both ear to ear lace frontal wigs, different is 13x6 wig can make a deep parting as long as 6 inches, which 13x4 wig can make 4 inches parting.

5x5 wig is a closure wig, the lace width 5 inches, longth 5 inches.

360 wig uses pre-plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but does not include the middle head.

It could be caused by dry hair.
Please make sure to wash & condition your hair at least once a week, and twice a week is even better.
Brazilian virgin hair needs to be combed from time to time.
You could go to your stylist for further suggestions.

If the hair is wavy or curly style, which we don't suggest combing it.
If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up.

When you dye the hair with bleach powder, please control the time within 5 minutes.
If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding.

When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing.
After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots.

When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough.
It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.

We have the introduction of lace color in each product description.

We have 3 kinds of lace color:
HD lace: this type lace is the most natural lace, it can melt into skin and looks like your growth hair after proper install. Can match all the skin colors.

Transparent lace: Lace color similar to skin, but thicker than HD lace and stronger than HD lace. Can match all the skin colors.

Light brown lace: match brown skins.

It is better don't swim with the wig. If you have to, please follow below tips:
When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough.
It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

Our lace wigs are already bleached under the condition that the hair would not shed.
If you need more bleaching, you can do it by yourself or ask a hairstylist to help you.
For the undetectable HD lace wig, the lace is also slightly bleached, which is more slender and lighter. It can't be deeply bleached , because it is a high risk to broken the lace.

Yes, our hair can be dyed and bleached, but both bleach and color dye will hurt the hair, if you want use it longer, please don't dye or bleach too much.
We do color customize, but because the different displayer shows different color, so we can't make sure 100% same with the picture you send.

You can try to use it with glue or without glue, but using glue will be more natural looking.

Some sisters don`t use glue because their hair is secured with a custom strap and comb in the back and got2b glued spray. So it's very secure and doesn`t move at all.
And you can also choose got2b glue gel (black bottle) to install it.

As for the ponytail or bun, definitely yes, you can make it.

The wig takes about 2-4 business days to prepare. For customize order will takes longer.
If you choose rush order, can save 1-3 days.

We use DHL or FedEx.

You can pay the expedited fee for rushing order.

The customs duty is determined by the custom of your country.
You have to pay for the customs fee if there has any.

Yes, please make sure you sign for the parcel by yourself.
If you get a call or a note from the courier, which ask you if he can left the parcel at your door, please say no, because if you allow him left the parcel, once it left, the express will has no responsibility for the lose.

Sorry for that, we did not have the overnight service.

The DHL and FedEx are weekend off. If the parcel has been arrived your city, you can go to the local sites to pick it up.

We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/FedEx/UPS) can't deliver and we only accept the physical address as shipping address.

However, you can use PO.box as billing address.

PayPal account is not necessary.You can choose the "Pay with Credit Card".

We accept full payment through Credit card, Klarna, PayPal;

Installment payment through Klarna (Pay in 4.Interest Free), Paypal installment.

If you have any payment problems, please contact with us: service@mscicihair.com

Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to card declined when paying.
So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined.
When your card is declined, you can call your bank for the problem.
Or you can try another card.
If you still have problems, please send an email to us : service@mscicihair.com

Yes, we can send you the invoice if you need, just feel free to contact us via email (service@mscicihair.com) or Facebook/Instagram online.

The purchasing process on our website is: Add to Cart > Checkout > Confirm > Payment.

When you are in the process of Checkout or Confirm, you can key in the code and confirm the discount, then submit order to make payment.

No, one order can only use one coupon code.

If you don't want your order or you place the wrong order or want a longer length and you would like to exchange the order, you need to pay for the return charge, and your refund will be reduced $20 of the total for the handling fee.

We don't provide return label.

If you need to return, please contact us via email at first, then we will provide the return information.

You can try to use the USPS to return it.

Please note that original shipping fee will be removed from your refund and if the returning is due to the buyer`s problems, the returning shipping costs will be borne by the customers. We do not provide return shipping labels. The return fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days. Contact us in advance if you no longer use the original card.If you haven’t received the refund within 3-10 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at service@mscicihair.com.

If the parcel has not been shipped, you can send an email to service@mscicihair.com. We will modify the order for you.

Once your parcel is shipped out, you can try to make an exchange after receiving it.

We are very pleased to offer wholesale price for you. But it need over 5 wigs. Please send eamil to sales@mscicihair.com

Yes，we hope to cooperate with you to develop a better business. Please send email to sales@mscicihair.com

Once the parcel shipped, we will post the tracking number on the website, you can check the status in your order.

If not, please send us an email, our customer service will help you.

We ship all the items of your order in one parcel, so the shipment only displays 1pc. That doesn't mean only 1 item in your parcel. Please don't worry.

If you paid your order via PayPal and used E-check, then your order will be at pending status until your payment is cleared. You need to clear the payment on PayPal at ASAP, so we can ship your order soon.

We will ship you the free gift, but it would not showed on the page.

If it shows abnormality or pending in short time, that maybe normal transport state. If it lasts a long time (over 2 days), you can call your local DHL/FedEx to ask about what is going on about it. Or you can send us the Email to service@mscicihair.com , we will help to check.

Yes, you can. You can leave a note in your order, or call DHL/FedEx to apply the service.
After you applied the service without signature, if the package is lost or stolen, we do not take any responsibility.

Once that happens, it means someone has signed the package for you, may be your neighbor or family, please confirm it first.
If not, please contact us on email: service@mscicihair.com

It Depends.
If the order paid less than 12 hours, you can cancel and change.
If the order paid more than 12 hours, please email us if can cancel or change.
If the order had been shipped, please contact us for changing or cancelling after you receive it.

We only accept the cap size change for the order paid in 12 hours.

Please send emails to service@mscicihair.com to ask if can be changed.

Our Stock Size is Medium which is 22.5 inches, and we have the combs and elastic band or adjustable straps inside.
If you need small cap which is 21.5 inches, please leave notes in your order, it will takes 1-2 working days to change cap size.
For the large cap which is 23.5 inches, please contact our customer service to check the processing time.

We only accept the change for the order paid in 12 hours.

Please send emails to service@mscicihair.com to ask if can be changed.

If your order is still not shipped, we can change the address for you.
If it is shipped, you may have to pay extra fee for it.
If you contact the courier privately to change the delivery address, then we have the right to charge your additional fees.
So if you need to change the address, please contact us first.

Yes, please contact our customer service to pay for the extra, then we can do it for you.

It is better don't swim with the wig. If you have to, please follow below tips:
When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough.
It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleaching, you can do it by yourself or ask a hairstylist to help you. But for the undetectable HD lace wig, we suggest not do so because HD lace is a special lace material, it is too thin to do bleaching on it.

Our hair is nice virgin hair, which can be dyed. So you can dye it by yourself or your hairstylist. Please don`t dye on the undetectable HD lace wig to avoid damaging the lace.

It is sure to do the texture you like if you want. Also, it may be better that try to ask a hairstylist to help you.

We will take no responsibility for the shedding caused by customer over bleaching.

It could be caused by dry hair.
Please make sure to wash & condition your hair at least once a week, and twice a week is even better.
Brazilian virgin hair needs to be combed from time to time.
You could go to your stylist for further suggestions.

If the hair is wavy or curly style, which we don't suggest combing it.
If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up.

When you dye the hair with bleach powder, please control the time within 5 minutes.
If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding.

When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing.
After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots.

When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough.
It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.

When you wash the hair, it's better to brush it first.
1. Use warm water and hair shampoo to wash for twice.
2. Put hair conditioner equally on the hair for 5 minutes, then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner.
3. Let hair air dry. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy!
4. When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard!
5. If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

Most of customers prefer to use ghost Bond or got2b glue.
If you don't know much about hair installation, we recommend that you make an appointment with a professional hairdresser to help you install it.

It could be caused by dry hair.
Please make sure to wash & condition your hair at least once a week, and twice a week is even better.
Brazilian virgin hair needs to be combed from time to time.
You could go to your stylist for further suggestions.

If the hair is wavy or curly style, which we don't suggest combing it.
If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up.

When you dye the hair with bleach powder, please control the time within 5 minutes.
If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding.

When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing.
After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots.

When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough.
It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.

Normally the wigs in the pictures or videos that we post on our social media are installed and restyled by hairstylists, so it would look more gorgeous, but actually it is the same as yours with the same materials.
Therefore, you can ask a hairstylist to help you install.

Normally the length showed online is the original length of the hair, but not the length after shaping. And if you believe it is shorter than the actual length, please kindly try to measure it from the top to the tip after pulling it straight. Then you will see its actual length.
And we have different hair density for your choice, please choose the bigger number if you like thick hair.

It is the smell from the factory, but not the smell of chemicals.
For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which is healthy and high-quality and can be used for a long time.
So please don`t worry about that, we will try to minimize fragrance as well.

Our lace wigs are already bleached under the condition that the hair would not shed.
If you need more bleaching, you can do it by yourself or ask a hairstylist to help you.
We will take no responsibility for the shedding caused by customer over bleaching.

For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so most hair color is natural color. And most hair's natural color is not jet black, sometimes it looks like brown under the sun or shiny light. Maybe there is little white hair because it has already existed when we collect from donors. However, it doesn't affect the usage, so please don`t worry about that.
If you don't like the brown/white hair, you can dye the color by yourself or ask a hairstylist to help you dye it. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 2-3 years with good protection.

For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so it may have a little split ends/have little short hair inside. We stick to the human hair, so it's normal and it won't affect the usage.
You can try to use scissors to cut the hair end a little, and then do some hair care, it will be nice again. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 2-3 years with good protection.

When we shipped out the order, the parcel has passed the factory's quality inspection. But if you find that the wig comes without combs, it maybe get lost during the long transit.
For such condition, please kindly contact us via email after the item is received, so that we can help you solve it immediately.

For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which can be used for a long time.
Normally when we wash the hair, the style may change a little, because we stick to the human hair. It will be nice again with the shape of flat iron after drying.
The hair is nice virgin hair, which can be dyed, bleached, shaped. And it can be used over 2-3 years with good protection. Here are some tips to help wash and care your hair:
1)When you wash the hair, it's better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner.
2) If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy!
3) When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard!
4) If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

Yes, you can, but you need to contact us via email first after you receive the parcel.
As you placed the wrong order/you don`t like it,which is a return for personal reasons, so we will remove $20 from your refund as the loss of freight and handling fee, please kindly understand that.

We don't provide return label.
If you need to return, please contact us via email at first, then we will provide the return information.
You can use the USPS to return it.

We do not accept the refusal without any reasons.
If you refuse to sign the parcel and lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment.
So we suggest that customers contact us within 24hours via email before shipping if they have any problems(such as place the wrong order/ want to cancel /want to exchange), so that we can help you to solve it timely.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days. 

Contact us in advance if you no longer use the original card.

If you haven’t received the refund within 3-10 working days, please check your bank account again. Then contact your bank or credit card company.

It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us atservice@mscicihair.com.

If the returning is due to the buyer`s problems, the returning shipping costs will be borne by the customers.
We do not provide return shipping labels.
The return fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

We don't have return label, pleasae try use the USPS return for it.

Each country has different tariff policies. We usually try to help you avoid customs duties legally. If a tariff is charged, you will have to pay the duty.

Customs spot checks are random. Once the customs clearance is completed, the package will be deliveried within 2-3 days. Please don't worry, if any problems, please contact us.

We only charge the amount of your order.

As for the extra fee, it may be the handling fee charged by your bank, which is related to the type or area of your card, please check with your bank.