*New Film Lace Ready To Wear Layered Edge Natural Hairline Wavy 13x6 Lace Frontal Wigs [SLW04]

Measure with all your hair included (Ex. the bun) if you ain’t to make cornrows.
Measure at least 3 times to get the correct measurements.
The measurements with background color mainly determine the capsize.
Choose the big one when any of the 4 measurements are in between.

The wig takes about 2-4 business days to prepare. For customize order will takes longer. If you choose rush order, can save 1-3 days.

Thanks for shopping with mscicihair.com. International shipping might experience delay due to covid-19. to keep track of your order, contact service@mscicihair.com so we can provide you the order’s tracking number.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 3-10 working days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@mscicihair.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Phone: +8613006538865

Email: service@mscicihair.com

Address: NO.55 Guhe Street, Ligezhuang Town, Jiaozhou, Qingdao, Shandong, China

If you have any payment problems, please contact with us: service@mscicihair.com

Pay With PayPal

You will be redirected to a secure PayPal payment page, where you can confirm and complete your payment by logging in with your PayPal username and password.

You may also choose to “Pay with Debit or Credit Card” without using a PayPal account. Kindly enter your information and click “Pay Now” to complete your payment safely via PayPal.

Pay With PayPal Pay Later

You can choose PayPal Pay Later when you are redirected to the secure PayPal payment page. 

Pay With Credit/Debit Card

Credit cards available for payment are listed above. Please note that LUVME HAIR does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please contact your card-issuing bank for information.

Pay With Klarna

Split your purchase into 4 equal payments so you can spread the cost of your purchase over time. No interest or added fees when you pay on time!

For more information, please click here .

SHOP SECURELY:

No card information is ever saved at MsCici Hair and it remains the private property of the cardholder at all times before, during, and after the product purchase. We at MsCici Hair take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third-party payment processor. MsCici Hair does NOT keep credit card information on record.

PRICING & CURRENCY CONVERSION:

All prices listed on the website are in US (USD) dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount charged from the MsCici Hair invoice purchased is returned when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.

CONSUMPTION TAX:

Some Countries and some States will has consumption tax when check out. We don't charge any tax from customers, if it has tax when checkout, that is charged by your local administration, citizens are obligated to pay taxes.

You are welcome to put forward your views. Thanks for all supporting.

Cap Size:

All of stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people. If you have a very large / small head (360 wig, full lace wig can only change into small), you can leave a note in your order for that, but it needs $10 fee for the additional service (we will send you an invoice for the $10), and it needs 2 more days for processing.

Hair Color:

We only have the color #1b( natural black ) in stock, if you want other colors, you can send us an email: service@mscicihair.com , And you'd better provide a pic of the color you want. Normally, we provide coloring service for some colors.

Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email service@mscicihair.com at first.

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Items must be returned within 30 days after you receive them.
• All items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

• Damage/Loss caused by customers is non-refundable.
• Customized items are non-refundable.

General Return Process

• Initiate a return: Please email us at service@mscicihair.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days. (Please don't send it back to the original address, we will send you the return address through email.)
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as for instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

• Kindly note that we DO NOT provide the shipping label.

Return Charge

• If the return is due to our problems (such as incorrect products, quality problems of products), we will provide a full refund for you;
• If orders are refused by the customer at the time of delivery or returned due to an "un-deliverable" address, which may cause a customs fee when returned, this charge will be removed from your amount.
• No restocking fee is to be charged to the consumers for the return of a product.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days. Contact us in advance if you no longer use the original card.
• If you haven’t received the refund within 3-10 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at service@mscicihair.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

• We can cancel the order for you if you contact us via email at service@mscicihair.com within 12 hours after your purchase. We do not guarantee a successful cancellation for requests more than 12 hours after ordering.
• If your order is canceled successfully before shipping, we will refund you the full money.
• Orders can't be canceled once the parcel is shipped out.

Regarding Irregular & Excessive Returns

• The incorrect items sent to us will be discarded upon receipt.

We reserve the rights to solely define, limit, refuse, and/or reject returns from customers at any time due to:

• With an irregular or excessive return history, or involving worn, altered, laundered, damaged or missing items, etc.
• Potential fraudulent or criminal activity.
• In these situations, our team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all our customers across the globe.

Email: service@mscicihair.com

Tel: +8613006538865

MsCici Hair reserves the right(s) of final interpretation for all the policies here.

Our Hair Product are made from 100% Human Hair, however they have to cared for slightly differently from your own hair. Check the summary of human hair products can do YES or NO we wrote up for you.

YES

You can curl and straighten them
You can use your GHDs on them without any problem
You can wash hair extensions
You can dye OR restyle them

NO

Don't use the high temperature flat to restyle hair frequently. 
Don't use products containing alcohol as they can dry out the hair and you don't want that happening
Don't bleach or lighten frequently. It harms the hair and your health. 
Don't wear your extensions for swimming and try not to get them wet in the rain

Daily Care Notes

Wash and condition your hair 1-2 times a week is necessaryDon't brush and twist the curly hair.Moistursing Hair Spray, Curly Cream are the necessities for the Human Hair Product.Use a silk cap when you go to bed.